Returns and Refunds Policy Melbourne – Liyana Cabinet Pty Ltd

This returns and refunds policy Melbourne customers rely on explains how we handle returns, refunds, and exchanges at Liyana Cabinet Pty Ltd. We provide clear guidelines while ensuring fairness and compliance with Australian Consumer Law.

Before you make a purchase, please review this returns and refunds policy Melbourne page carefully. Therefore, you can understand your rights and responsibilities when ordering cabinetry products.

Change of Mind Returns Policy

We do not accept returns for change of mind. This is because we manufacture or assemble our cabinetry products based on each customer’s selection. As a result, we cannot resell these items.

Damaged or Faulty Products

If your product arrives damaged or faulty, contact us immediately. Therefore, we can assess the issue and provide a suitable solution.

Notify us within 48 hours of pickup
Provide clear photos of the issue

After we review your claim, we may:

Provide replacement parts
Repair the product
Issue a refund where appropriate

Custom and Made-to-Order Items

We do not offer refunds for custom-sized cabinets or special orders. However, if a product is faulty, your rights under Australian Consumer Law still apply.

Australian Consumer Law

Australian Consumer Law provides guarantees that we cannot exclude. Therefore, you can request a replacement or refund for a major failure. In addition, you may claim compensation for any reasonably foreseeable loss or damage.

For more information, visit ACCC website.

Pickup Orders

We inspect all orders at pickup. Once you collect your order, responsibility transfers to you. Therefore, we recommend checking your items carefully before leaving.